Order Handling Time
All standard orders that are placed before 12pm will be shipped on the same day of order placement (Monday to Friday); however, any orders placed after this time will be shipped on the next working day.
All Next Day orders placed before 2pm will be shipped the same day (Monday to Friday) while any orders after this time will be shipped on the next working day.
Sweets and Candy does not dispatch any orders over the weekend. Please note that any orders that are placed with us after the cut off time on a working Friday will be shipped on Monday. We also do not dispatch orders on Bank Holidays, any orders due to be shipped on a bank holiday will be shipped on the next working day.
Deliveries and Status
Standard Delivery – All orders that are booked for standard delivery will be collected by Royal Mail using a 48hr service. Royal Mail will attempt to make delivery of these parcels over a period of two to three working days; however, please allow up to five working days for your order to arrive.
1-2 Day Delivery Orders – All orders placed under this delivery category will be shipped with Royal Mail 24hr Service. They will aim to deliver orders the next working day; however, you should allow 1-2 working days from dispatch for your orders to arrive to the said destination.
Next Day Delivery Orders – All of the next day delivery orders will be collected by DPD using a 24hr service. They aim to deliver 99% of parcels on the next working day (Monday - Friday). However, under some rare circumstances it can take 2 days for the orders to reach you. In addition to this, the DPD will also attempt some deliveries on a Saturday; however, this is not guaranteed.
Please note that Sweets and Candy cannot offer a next day service to non-Mainland UK addresses as DPD can take 48hrs to deliver to these addresses, including Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands, Western Isles, Isle of Mann, Isle of Wight, Orkneys and Shetland Isles.
Once collected by our Courier company the delivery address cannot be changed, so please make sure you double check the address before placing the order with us. Factors such as inclement weather may increase the delivery time and we will always keep you informed about this in any case. Once collected by the courier partner, we will email you with a tracking number for your parcel (if applicable), you can use this to track an estimated arrival time that is set by our courier. If you leave a mobile number as a contact number on your order, they can also text you with an estimated time that the order will reach you – this stands for DPD Deliveries Only.
If you are not in when the courier attempts to deliver, the courier will leave you a card to rearrange delivery to a day that suits you. However, if you miss 2 redeliveries, or there is no contact within 5 working days to arrange a redelivery, then your parcel will be returned to us. This cost will be passed on to you and any further costs of redelivery. Please be sure to use your tracking details and if you do miss it - please rearrange delivery ASAP.
Please keep in mind DPD deliveries require a signature on delivery. Once the goods have left us, we are unable to change the delivery address.
In the unlikely event that some of your item(s) are out of stock, we will contact you either by email or phone to confirm the delivery date and order status.
Sweets and Candy reserves the right to substitute any item for one of a similar type. (Example: if the manufacturer discontinues a particular sweet, we will do our best to find one of the same type, flavour, and colour via a different manufacturer). However, we will ensure the best product reaches your doorstep without any compromise.
Every care is taken to ensure that your consignment will reach you in perfect condition. If the content’s condition is not perfect, please contact us using the contact pages or email: admin@sweetsandcandy.co.uk
The Customer Service department of Sweet and Candy will assess the problem and may reimburse you at the earliest time possible. Your statutory rights are not affected in any way. You must notify us within 7 days of receiving the goods, we may need you to return the goods in some instances, so please do not dispose of any items before we have assessed the issue.
Goods returned to us by post must be sent via a 'signed for' delivery. We cannot except any responsibility for goods returned to us that are lost in transit. We will not be held responsible for damage caused due to atmospheric conditions while the goods are in transit. (Example: chocolate that has melted or bloomed due to hot weather)
Refund Policy of Sweets and Candy
All refunds will be reimbursed (or partially reimbursed) to the card you used in the original transaction. Please feel free to contact us and enquire about the refund status regarding the order you placed. Our Customer Service team will be more than happy to assist you with all kinds of problems and offer solutions.
It is important that you note, if you wish to return an unwanted order, you, the customer will be liable to purchase the return postage cost; Sweets and Candy will not be responsible for return courier charges. Your statutory rights are not affected.
However, if you are returning an order because the items are damaged, faulty or not as described, and we ask you to return these to us, then we will reimburse any return postage costs. Please email us before returning any orders as we may issue a refund or replacement without you needing to return the original parcel.