We aim to ship all orders the day after they are ordered, Monday - Friday. Weekend orders will be processed on a Monday. During peak times this may not always be possible but you will be notified on the homepage of any delays.
Standard Delivery Orders - These will be collected by Royal Mail using a 48hr service, they aim to delivery these items in 2-3 working days, however please allow up to 5 working days for your order to arrive.
Next Day Delivery Orders - These will be collected by DPD using a 24hr service. They aim to deliver 99% of Parcels on the next working day (Monday - Frday) but it can take 2 days on rare occasions. They will also attempt some deliveries on a Saturday but this is not guaranteed. We cannot always offer a next day service to Non-Mainland UK addresses as DPD can take 48hrs to deliver to these addresses, including Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Channel Islands, Western Isles, Isle of Mann, Isle of Wight , Orkneys and Shetland Isles.
Once collected by our Courier delivery addresses cannot be changed. Factors such as inclement weather may increase delivery time. Once collected we will email you with a tracking number for your parcel (if applicable), you can use this to find out an estimated arrival time set by our courier. If you leave a mobile number as a contact number they can also text you letting you know what time your order should arrive (DPD Deliveries Only)
If you are out when you parcel is delivered our couriers will leave you a card to contact them to rearrange delivery. If you miss 2 re-deliveries, or you do not contact them within 5 working days to arrange a re-delivery then your parcel will be returned to us at a cost. This cost will be passed on to you and any further cost of having your order delivered again. So please be sure to use your tracking details to know when to expect your delivery, and if you do miss it please re-arrange it ASAP.
Please note that DPD deliveries require a signature on delivery. Once the goods have left us we are unable to change the delivery address.
In the unlikely event that some of your item(s) are out of stock, we will contact you either by email or telephone to confirm the delivery date and order status.
We reserve the right to substitute any item for one of a similar type. (Example: if the manufacturer discontinues a particular sweet we will do our best to find one of the same type, flavour and colour via a different manufacturer.)
We guarantee your satisfaction.
Every care is taken to ensure that your consignment will reach you in perfect condition. If, for any reason, it does not do so, contact us using the contact pages or emailing: email@example.com
The Customer services department will assess the problem and may reimburse you. Your statutory rights are not affected. You must notify us within 7 days of receiving the goods,and return the goods with a covering letter describing the problem. This must also contain your order number.
Goods returned to us by post must be sent via a 'signed for' delivery. We cannot except any responsibilty for goods returned to us that are lost in transit. We will not be held responsible for damage caused due to atmospheric conditions while the goods are in transit. (Example: chocolate that has melted or bloomed due to hot weather)
All refunds will be reimbursed (Or part reimbursed) to the card you used in the original transaction.